Privacy Policy
Company: XBrikol
Country: Morocco
Contact Email: contact@xbrikol.com
1. Introduction
XBrikol (“we,” “our,” or “us”) operates a mobile application that allows customers to book handymen and service providers. Users register as customers and may apply to become service providers. Providers can switch between customer and provider roles within the app.
This Privacy Policy explains how we collect, use, store, and protect your information.
By using XBrikol, you agree to this Privacy Policy.
2. Information We Collect
A. Account Information (Required)
When registering, users must provide:
Phone number (for authentication)
Email address (required)
Name (required)
Profile details (required)
Phone numbers are verified using Firebase Authentication.
Email addresses are used for communication, account support, and service-related updates.
B. Provider Information (If Applying as Provider)
If a user applies to become a service provider, we collect:
Service category and professional details
National ID document (CIN)
Verification documents
Stripe account details (processed securely via Stripe)
Government ID documents are collected solely for identity verification and fraud prevention.
C. Location Information
We collect precise location (GPS) while the app is actively in use for:
Matching customers with nearby providers
Booking services
Tracking active service orders
Location tracking does not run in the background.
D. Communication Data
In-app chat messages between customer and provider
Images shared within chat during active orders
In-app chat messages between customer and provider
Images shared within chat during active orders
E. Payment Information
Customers pay providers in cash.
Providers purchase credits via Stripe.
We do not store full card details.
Payments are securely processed by Stripe.
Customers pay providers in cash.
Providers purchase credits via Stripe.
We do not store full card details.
Payments are securely processed by Stripe.
Stripe Privacy Policy:
https://stripe.com/privacy
F. Usage & Technical Data
Through Firebase services, we may collect:
Device information
App activity and usage data
Crash reports
Performance diagnostics
Log data
Firebase Privacy Policy:
https://policies.google.com/privacy
3. How We Use Your Information
We use collected information to:
Create and manage accounts
Verify phone numbers
Verify provider identity (CIN verification)
Enable booking and order tracking
Enable in-app messaging
Process provider credit payments
Send push notifications
Provide customer support
Improve app stability and performance
Prevent fraud and abuse
Comply with legal obligations
4. Marketing Communications
We may send promotional or marketing emails in the future.
Users may opt out of marketing communications at any time by:
Using the unsubscribe link (if provided), or
Contacting us at contact@xbrikol.com
Service-related emails (such as booking confirmations) may still be sent.
5. Data Sharing
We do not sell personal data.
We may share information:
Between customers and providers during active bookings
With Stripe for payment processing
With Firebase for authentication and analytics
If required by law or legal authorities
6. Data Retention
We retain data:
As long as the account remains active
As necessary to provide services
As required by law
Government ID documents are retained only as long as necessary for verification and legal compliance.
7. Account Deletion
Users who wish to delete their account must contact:
📧 contact@xbrikol.com
We will process deletion requests within a reasonable timeframe unless retention is required by law.
8. Data Security
We implement appropriate technical and organizational measures to protect user data. However, no system is completely secure.
9. Children’s Privacy
XBrikol is not intended for children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be published on our website.
11. Contact Us
XBrikol
Morocco
Email: contact@xbrikol.com